Shopping with Donostisound could not be easier! You can order through the website or by telephone. If you prefer to shop on the web, simply click on the cart and follow the steps. It is important that when ordering to put all your data correctly, name and surname, ID number, address and telephone.
If you order by phone we will ask for this information to make the purchase. There are four payment options, we are sure you will find a method that suits you!
1. With a credit / debit card
Through our virtual POS provided by Banco Santander. It's safe, easy and fast. Paying by credit card means that your instrument will be shipped the same day if payment is received before 13h.
2. Bank Transfer
To make payment of your order by bank transfer please do so with the following accounts details:
International account information:
Donostisound S.L. - IBAN ES89 0128 0341 63 0100035934
Donostisound S.L. - IBAN ES91 0049 5571 38 2016059656
Donostisound S.L. - IBAN ES38 0075 4766 79 0600029256
Do not forget to put your order number or namein you payment observations. You can do this personally at the bank or using your online banking system. If you make a payment in person at Banco Santander we will receive a message immediately on our account, if you transfer from another bank, we will not see reflected in our account until a few days later. In this case you can send proof of payment by mail to email@example.com or fax 943 37 42 42 for faster shipping. Once we see the funds reflected in our account or have another form of payment proof in our possession we will mark the order for immediate dispatch.
Payment must be made within three working days of the purchase otherwise the order will be canceled from our system.
3. For PAYPAL (Visa, Electron, Mastercard, Maestro)
The Paypal system will automatically take you to their secure payment server. All you have to do is indicate your name, address, other contact details and instrument ordered. Using paypal if you have an account registered with them is an extremely safe option for online payment.
If you order by phone you also have the option to pay with your card.
4. Payment on delivery (only Spain and Portugal)
When ordering, if you choose this payment option you will have a 3% surcharge to pay on top ofthe price of the instrument. Delivery will be made within 24 hours. When you receive your instrument must pay the full price of the instrument plus shipping.
If you´re not satisfied with the instrument / s, you have a period of 31 days to return it to Donostisound. In this case you can choose a full cash refund (shipping not refunded) or receive an exchange.